Overview
Aivanta Bridge provides professional consulting, planning, training, and advisory services. Because engagements often involve reserved time and customized work, refund eligibility depends on the stage of the engagement and the applicable written scope.
Before Work Begins
If a client cancels a prepaid project before substantive work begins, we may review the request for a full or partial refund after considering payment processing costs, reserved scheduling, and any preparation already completed.
Work Already Performed
Fees attributable to completed assessments, research, planning, workshops, configuration work, documentation, meetings, or other work already performed are generally not refundable.
Project Changes
If scope changes materially, the parties may agree to revise deliverables, schedule, or fees. A scope change does not automatically create a right to a refund for work already completed.
Monthly Advisory
Ongoing AI Advisory & Support is billed on a monthly basis. Cancellation affects future service periods according to the applicable agreement or invoice terms. Fees for a current period in which advisory work has already begun are generally not refundable unless otherwise agreed in writing.
Digital and Third-Party Costs
Third-party subscriptions, software purchases, platform charges, or other external costs paid directly by the client are governed by the third party and are not refunded by Aivanta Bridge.
How to Request Review
Contact Aivanta Bridge with the project reference, invoice information, and reason for the request. We will review the request against the applicable scope and work completed. This policy does not limit rights that cannot legally be waived.
Contact
Aivanta Bridge
Email: contact@aivantabridge.com
Address: 129 Howell Dr, Elizabethtown, KY 42701
Phone: +1 262 462 6958